Lily Dushaj leads OHM’s on-site services as Director of Field Operations, managing all aspects of field team performance and client-facing execution. With a focus on service excellence and real-time responsiveness, Lily ensures that OHM’s field crews deliver a consistent, professional experience on every job. From initial pack-out to final delivery, she acts as the client’s trusted point of contact, overseeing timelines, quality assurance, and satisfaction. Her leadership in the field is a direct reflection of OHM’s commitment to high standards and premium care.